And Your California Privacy Rights
Effective Date: October 31, 2020
Any capitalized terms used herein shall have the same meaning as defined in the SOCS Service Agreements.
219 W. Emmitt Ave. Waverly, Ohio, 45690
Attention: Your California Privacy Rights
When Customer uses the Service, the Personal Information Customer sends and receives is transmitted over a wireless network, and may be subject to interception by unauthorized third parties who seek to do you harm. While it is SOCS’s objective to take reasonable measures to reduce the risk that unauthorized third parties will be able to intercept the information Customer sends and receives through the Service, SOCS cannot and does not make any guarantee that transmissions over the Internet are 100% secure or error-free.
SOCS does not knowingly collect, solicit or use Personal Information from anyone under the age of 13. If Customer is under age 13, please do not attempt to register for the Services or send any Personal Information about yourself to SOCS. If SOCS learns that SOCS has collected Personal Information from a child under age 13, SOCS will delete that information as quickly as possible to the extent technically feasible. If Customer believes that its child under age 13 may have provided SOCS Personal Information, please contact SOCS at firstname.lastname@example.org.
SOCS collects various types of information about Customers and Customers’ use of the Service via the SOCS website, Help Desk and call centers, postal mail, remote kiosks, the SOCS Facebook Page or other social network platforms or by other means, generally classified as Personal Information and Non-Personal Information. Generally, SOCS gathers and uses Personal Information internally in connection with providing the Service to Customer, including to personalize, evaluate and improve the Service and SOCS’s ability to provide the Service to Customer, to contact Customer, to respond to and fulfill Customer requests regarding the Service, and to analyze how Customer uses the Service. SOCS may share Customer’s Personal Information with its Affiliates and with other third parties as described below:
What Information does SOCS collect and how does SOCS use this Information?
Personal Information is the information Customer provides to SOCS voluntarily or passively through Customer use of the Service and/or website, and which is directly associated with or reasonably linked to a specific person, computer or device. For example, through the registration process, when the equipment to provide the Service is installed, maintained or upgraded at Customer’s premises, when Customer contacts SOCS regarding the Service, and through Customer account settings, SOCS collects Personal Information such as Customer name, email address, phone number, billing address and billing information (such as credit card account number or other financial account information), service address, and the nature of any of Customer devices or other property making use of the Service. Personal Information also includes Customer proprietary network information (“CPNI”) which is collected and used to provide VoIP services. CPNI includes any information that relates to the quantity, technical configuration, type, destination, location, and amount of use of our VoIP service, such as call detail, logs, and specifics regarding your VoIP account. Please note that by law, CPNI does not include a customer’s name, postal address, or telephone number.
Customer may be required to provide certain Personal Information to SOCS in order to register with SOCS, to assist SOCS in improving Customer’s Service or troubleshooting problems Customer is experiencing with the Service, Customer computer or device, or otherwise to improve the quality of the Service. SOCS will communicate with Customer if Customer has provided SOCS the means to do so. For example, if Customer has given SOCS Customer’s email address or phone number, SOCS will email or call Customer about Customer use of the Service or product improvements or upgrades, and other transactional information about Customer Service. SOCS may also combine Customer Personal Information with additional Personal Information obtained from SOCS Facebook Pages or other social network platforms, its Affiliates, its Operational Service Providers (third party owned companies that provide or perform services on SOCS’s behalf, to help serve Customer better and to perform functions in order to support SOCS businesses and operations), or other companies, such as credit bureaus, background check firms, and marketing research companies. Some forms of Non-Personal Information as described below will be classified as Personal Information if required by applicable law or when such information is directly associated with or reasonably linked to a specific person, computer or device, or is combined with other forms of Personal Information.
SOCS also collects Network Information, information about Customer access to, and use of, the SOCS Network, which may or may not be directly associated with or reasonably linked to a specific person, computer or device. For example, SOCS may collect information about the performance of the Provider Equipment installed on Customer property or at Customer premises, when Customer is using the Service, the various devices Customer is using to access the Service, the amount of data Customer is transmitting and receiving, the content of the data Customer are transmitting and receiving, the websites Customer is visiting, and any other information that is transmitted over the SOCS Network. SOCS may also aggregate Network Information from multiple customers and SOCS will share such aggregated Non-Personal information about the overall performance of the SOCS Service and the SOCS network with our Affiliates and other third parties. Aggregated information does not identify a specific individual, computer or device. We use Network Information to monitor and enhance the performance of the SOCS network. SOCS will not monitor the content of the websites viewed or email communications as part of SOCS’s standard network management.
Generally, SOCS will only monitor and preserve the following Network Information:
• How Customer is using the Service, such as monitoring traffic patterns regarding websites visited, amount of data being sent or received, or other activity;
• The amount of data Customer is transmitting and receiving through the Service; and
• General information regarding the performance of the Provider Equipment installed on Customer’s property or at Customer’s premises, and its interaction with the rest of SOCS’s network.
However, SOCS reserves the right to, and may, monitor, access, review and preserve any Network Information and/or content in the following situations:
• In response to an inquiry from Customer or an another Authorized User on Customer’s account regarding Customer or their use of the Service or problems Customer or they are experiencing using the Service;
• If SOCS has reason to believe Customer is using the Service in violation of Customer’s Service Agreement or any applicable statutes, rules, ordinances or regulations;
• If SOCS has reason to believe Customer use of the Service is negatively affecting other Customers; or
• When SOCS is required by law or legal process to do so, or when SOCS a good faith belief that SOCS is required by law or legal process to do so.
How is Personal Information used for marketing and advertising purposes?
SOCS will use Personal Information to send Customer marketing and advertising messages related to SOCS’s Service and website using Customer’s email address, postal address, or telephone number (for voice, texts, automated and pre-recorded calls).
SOCS may deliver a marketing or advertising message based on Customer visits to SOCS website, which will be general advertising or “Contextual Advertising,” which is advertising based on the subject matter or the content of the specific website page or subject matter. SOCS may also send Customer “First Party Advertising,” which is advertising or marketing that is customized or personalized based on a history of Customer’s use of our Services (possibly combined with information from our Facebook fan page or other social network platforms). First Party Advertising is based solely on a combination of information SOCS collects from Customer – not from Customer’s visits to other websites across the Internet. SOCS may use CPNI for its own First Party Advertising for products/services a Customer has already purchased. We will need your consent before using CPNI for marketing or advertising unrelated services. Customer may opt-out of First Party Advertising but not Contextual Advertising. No Personal Information is used to deliver Contextual Advertising; it automatically will appear based on the content or webpage Customer is viewing. And Customer may continue to receive general advertising if Customer opts-out of First Party Advertising, it will not be customized or personalized for Customer.
SOCS does not provide third party “Network Advertising,” which is advertising based on Customer’s overall Internet usage across different third party websites or online services. Multiple third party websites and online services are involved in this tailored or personalized advertising process, in essence a “network” of advertising providers. Because SOCS does not provide network ads, SOCS does not recognize the “Do Not Track” settings on various Internet browsers. SOCS does not engage or allow third parties to track you across the Internet and across time for advertising purposes.
If you receive advertising or marketing communications from one or more Affiliates, you must opt-out individually from each of the Affiliates from which you are receiving brand-specific marketing communications. Your instructions to limit the use of your information for these purposes will be processed as soon as reasonably practicable.
Is Customer Personal Information secure?
SOCS endeavors to protect the privacy of Customer’s account and other Personal Information SOCS holds in its records using reasonable administrative, technical and physical security measures. However, SOCS cannot and do not guarantee complete security. Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of Personal Information at any time. Customer’s account is protected by a password for Customer privacy and security. It is Customer’s responsibility to prevent unauthorized access to Customer’s account and Personal Information by selecting and protecting Customer password and/or other sign-on mechanism appropriately and limiting access to Customer computer, tablet or device and browser by signing off after Customer has finished accessing Customer’s account. Customer is required to notify us immediately if Customer’s password or account has been disclosed to a person whose name does not appear on Customer’s account, even if you have allowed such disclosure. Customer understands, acknowledges and agrees that Customer is solely responsible for any use of SOCS Services via Customer’s username and password.
Additionally, if Customer contacts SOCS, SOCS will ask Customer for verification of Customer’s identification and account. SOCS will not send an email or text, nor should Customer respond to any email or text communications asking for any sensitive or confidential Personal Information, such as social security number, bank account or credit card account number, or a driver’s license number. If Customer receives an email or text requesting any such information from SOCS or someone that claims they are with SOCS or Our Affiliates please contact our Privacy Administrator immediately: email@example.com For SOCS’s IT Support Services as detailed in our Service Agreement, the code that allows SOCS to access Customer’s computer desktop to help your resolve technical problems is limited only for that specific session. SOCS is not able to access Customer’s Computer without Customer’s knowledge, affirmative consent and involvement.
What Personal Information can Customers access, modify and/or delete?
Generally, Customer may access the following Personal Information in Customer’s account:
• Full name
• Username and password
• Email address
• Telephone number; and
• Billing and Service address
• Account and billing information
By contacting SOCS at www.socswireless.com or through any online access portal and/or via telephone, SOCS may enable Customers to view, access and modify Customer account settings, and in some cases, edit or delete the Personal Information listed above. For example, SOCS may retain historic email, billing and/or Service addresses for security and verification purposes and Customers may not delete such information even after the subscription expires or terminates. Current Customers may not delete any Personal Information because such information is necessary to provide and bill for the Service; Customers may only update or modify Personal Information. When Customer updates Personal Information, however, SOCS may maintain a copy of the unrevised information in SOCS’s records for internal security reasons and recordkeeping. Some information may remain in SOCS’s records after it is modified, amended or deleted by Customer or SOCS. SOCS may use any aggregated data derived from or incorporating Customer’s Personal Information after Customer updates or deletes it, but not in a manner that would identify Customer personally. SOCS may also maintain Personal Information regarding Customer and Customer’s use of the Service after Customer is no longer a SOCS customer as required by SOCS’s business practices, by law, and/or tax reporting purposes. The information Customer can view, update, and delete may also change. If Customer has any questions about viewing or updating information SOCS has on file about Customer, please contact SOCS at firstname.lastname@example.org.
What third party disclosure choices do Customers have?
If you have any questions or concerns regarding SOCS’s privacy practices and policies, please contact SOCS at 740-947-2409.
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